Frequently Asked Questions

US orders ship free within 5–6 business days. Need it faster? Expedited shipping is $9.95 for next-business-day delivery. International orders have two options: Economy ($21.95, 15–20 business days) and Expedited ($49.95, 1–2 business days).

Yes. International orders may be subject to customs duties and taxes set by the destination country, which are the recipient's responsibility.

Most orders are dispatched within 1–2 business days. From there, US Standard takes 5–6 business days and US Expedited arrives the next business day. International timing depends on the service you choose.

Yes. Tracking updates are sent directly to your email — you'll be notified when your order ships and as it makes its way to you, with nothing to check manually.

It may have landed in your spam or junk folder. If it's not there, email us at info@parcelonaclips.com and we'll resend it.

Carriers sometimes mark parcels delivered a day or two early. Please check with household members, a doorman, and around your usual delivery spots. If it still hasn't arrived after a couple of days, email us with your order number and we'll help track it down.

Reach out with your order number and we'll investigate with the carrier. If the package can't be recovered, we'll arrange a replacement.

Possibly, if we haven't dispatched it yet and it's going to the same address. Email us as soon as you can and we'll do our best to combine your items.

You have 30 days from delivery to return or exchange your order. Items should be returned unused, in their original condition and packaging.

Email us at info@parcelonaclips.com with your order number and whether you'd like a refund or exchange. We'll send instructions and the return address. Returns sent back without contacting us first can't be accepted.

Of course. Tell us a little about your hair and we'll suggest something better suited. We'll send your replacement as soon as we receive the return.

Approved refunds are issued to your original payment method once we've received and inspected your return. Please allow 3 business days for the refund to appear after we've processed it.

If your return is due to our error or a faulty item, we cover return shipping in full. For all other returns — such as a change of mind or a different style — return postage is the customer's responsibility. We'd recommend keeping your proof of postage.

Final sale and clearance items are non-returnable. Everything else in our range can be returned within 30 days, unused and in its original condition.

Please contact us before sending anything back. Email info@parcelonaclips.com with your order number and a photo of the issue, and we'll arrange a replacement or refund. If we need the item returned for inspection, we'll cover that postage.

Please let us know within 24 hours of receiving your order so we can resolve it quickly and, if needed, file a claim with the carrier.

Our hair accessories are made in France from cellulose acetate. A material derived from wood pulp, prized for its rich, layered color, smooth finish, and durable flexibility. It's a more eco-conscious choice than conventional petroleum plastics, though it isn't certifiably organic.

In Eastern Europe. Parcelona Clips is the consumer brand of Fashionetiks, a woman-owned company based in Jersey City, New Jersey; we partner with skilled artisans to produce our accessories.

Because cellulose acetate is a natural material, every cut is unique — color and pattern vary subtly from one piece to the next. That individuality is part of what makes each accessory one of a kind, and it means no two are exactly alike.

Parcelona is our everyday made line ($10–$25). French Amie is our premium, handmade collection in richer finishes. Moeni is our accessible entry-level line.

Cellulose acetate keeps its finish best when you avoid prolonged contact with heat, water, direct sunlight, fragrances, and cosmetic products. Wipe clean with a soft, dry cloth, and store your pieces somewhere safe between wears to protect the shine.

We design across thick, fine, long, short, and curly hair. Browse Shop by Hair Type, or email us about your hair type, length, and what you're after and we'll recommend pieces that will actually hold.

Some pieces sell quickly. The best way to stay in the loop is to click "Email me when available" on the product page. You'll be notified the moment it returns.

We accept all major credit and debit cards, plus PayPal, Apple Pay, Google Pay, and Shop Pay. Payments are processed through a secure, encrypted gateway — we never see or store your card details.

Yes. Use the currency selector to browse prices in your local currency.

Our checkout accepts one discount code per order.

Yes — we work with boutiques and retailers, and our full range is available wholesale. Email us at info@fashionetiks.com for information on opening an account, including wholesale pricing and minimum order quantities.

We're a US-based brand (Jersey City, NJ) and our products are made in Europe through artisanal partners, so we aren't able to host visits at the production site. We'd be glad to connect another way — a video call, or samples sent ahead. Please just reach out.

We'd love that. Find the product you purchased, scroll to the reviews section, and click "Write a review." Your feedback genuinely helps other shoppers find the right pieces.

Welcome and thank you. You should get a confirmation email shortly; if it's not there within 15 minutes, please check your spam folder and add us to your contacts. Still nothing? Email us and we'll sort it out.

Email us at info@parcelonaclips.com. Our team is available Monday–Friday, 9am–5pm ET, and we'll always get back to you as soon as we can.